1. Introduction
This Privacy Policy explains how Light Speed Logistics, Inc. ("Light Speed," "we," "us," or "our") collects, uses, and shares information when you use our courier technology services, including our website at lightspeedlgc.com, our retailer dashboard, our courier app, our REST API, and any related services (collectively, the "Services").
By using the Services, you agree to the practices described here. If you don't agree, please don't use the Services.
2. Information we collect
Information you provide
When you create an account, send a shipment, or contact us, you may provide:
- Account information — name, email address, phone number, business name, billing address
- Shipment details — sender and recipient names, addresses, contact details, package descriptions
- Payment information — processed by our payment provider; we do not store full card numbers on our servers
- Communications — messages you send to support, chat transcripts, survey responses
Information collected automatically
- Device data — browser type, operating system, IP address, device identifiers
- Usage data — pages visited, features used, timestamps, referrer URLs
- Location data — when our courier app is in use during deliveries (with consent)
- Cookies and similar technologies (see Cookies & tracking)
Information from third parties
- E-commerce platforms — when you connect your store, we receive order and customer information
- Service providers — payment processors and fraud-detection providers may share verification data
- Public sources — business records and address databases
3. How we use information
We use information to:
- Provide, maintain, and improve the Services
- Dispatch shipments and route packages efficiently
- Communicate with you about your account, shipments, and service updates
- Process payments and prevent fraud
- Send marketing communications (with your consent — opt out anytime)
- Comply with legal and regulatory obligations
- Generate aggregate, de-identified analytics to understand network performance
5. Cookies & tracking technologies
We use cookies and similar technologies for authentication, remembering your preferences (theme, language), security, and analytics. You can manage cookies in your browser settings, though some features may not function correctly without them.
We use the following categories: strictly necessary (login, security), functional (preferences), and analytics (anonymized usage measurement).
6. Data retention
| Data type | Retention period |
|---|---|
| Account data | While account is active, plus 7 years for tax and legal records |
| Shipment records | 7 years from delivery date |
| Marketing data | Until opt-out or 3 years of inactivity |
| Usage logs | 24 months |
| Support communications | 3 years from last contact |
7. Data security
We use industry-standard measures to protect your information: TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access controls, regular security audits, and 24/7 monitoring. No system is perfect — if a breach occurs, we'll notify you and the relevant authorities as required by law.
8. Your rights & choices
Depending on your location, you may have the following rights:
- Access the information we hold about you
- Correct inaccurate or incomplete data
- Delete your data (subject to legal retention requirements)
- Object to or restrict certain processing
- Receive a portable copy of your data
- Withdraw consent for processing based on consent
For California residents (CCPA/CPRA)
You have the right to know what personal information we collect, why, and with whom we share it; the right to delete your personal information; the right to opt out of "sale" or "sharing" (we do neither); and the right to non-discrimination for exercising your rights.
To exercise any of these rights, email legal@lightspeedlgc.com or call us at 949.566.0131.
9. Children's privacy
Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated at least 30 days before they take effect, by email or in-app notification. The "Last updated" date at the top reflects the most recent version. Continued use of the Services after changes take effect constitutes acceptance.
11. Contact us
Questions, concerns, or requests about this Privacy Policy:
- Email: legal@lightspeedlgc.com
- Phone: 949.566.0131
- Mail: Light Speed Logistics, Inc., 2108 N Street #10491, Sacramento, CA 95816