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Terms of Service

Last updated April 21, 2026

1. Agreement

By accessing or using the services of Light Speed Logistics, Inc. ("Light Speed," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Services.

If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

2. Description of services

Light Speed Logistics provides courier dispatch, package tracking, retailer integration, courier management, and related administrative services through our website, dashboards, mobile apps, and REST API (collectively, the "Services"). Specific features and limitations depend on your plan.

3. Account registration

  • You must be at least 18 years old or the legal age of majority in your jurisdiction
  • You must provide accurate, current, and complete information
  • You are responsible for keeping your credentials confidential
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately of any unauthorized access

4. Acceptable use

You agree not to:

  • Violate any law or third-party right
  • Ship prohibited items, including weapons, hazardous materials without permits, illegal substances, perishables outside cold-chain agreements, live animals, currency, or precious metals
  • Reverse engineer, decompile, or attempt to extract source code from the Services
  • Bypass rate limits, access controls, or other security measures
  • Use the Services to build a competing product
  • Interfere with or disrupt the Services or servers
  • Misrepresent yourself, your business, or package contents
  • Send spam or unsolicited commercial communications

Violations may result in immediate suspension or termination, and we may report serious violations to law enforcement.

5. Fees & payment

  • Pricing is as posted on lightspeedlgc.com or as set forth in your written service agreement
  • Subscription fees are billed monthly in advance; usage charges in arrears
  • Payment is due within 14 days of invoice
  • Late payments accrue interest at 1.5% per month or the maximum rate allowed by law, whichever is lower
  • Taxes are your responsibility; we collect where required by law
  • Subscription fees are non-refundable for partial months
  • Billing disputes must be raised in writing within 30 days of the invoice

6. Service levels

We target 99.5% Service availability, measured monthly. Specific service-level commitments, credit calculations, and remedies are detailed in your service agreement (available on the Scale plan and select Growth-tier accounts). Scheduled maintenance and force majeure events are excluded.

7. Intellectual property

We retain all rights, title, and interest in the Services, our platform, our brand, documentation, and any improvements or derivatives thereof. You retain all rights to data and content you submit to the Services ("Customer Data"). You grant us a non-exclusive, worldwide, royalty-free license to use, store, process, and transmit Customer Data solely as necessary to provide and improve the Services.

You may not use our trademarks, logos, or trade dress without our prior written permission.

8. Confidentiality

Each party will protect the other's confidential information using the same degree of care it uses to protect its own confidential information, but no less than reasonable care. This obligation survives termination of these Terms for three (3) years.

9. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, Light Speed disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free.

10. Limitation of liability

To the fullest extent permitted by law, Light Speed shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if advised of the possibility of such damages. Our total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the fees paid by you to us in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Light Speed and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from: (a) your violation of these Terms; (b) your shipments and Customer Data; (c) your use of the Services; or (d) your violation of any law or third-party right.

12. Termination

  • You may cancel your account at any time through the dashboard
  • We may suspend or terminate for material breach with 7 days written notice (or immediately for serious violations)
  • Upon termination, your access to the Services will cease and we will delete your data after the retention periods described in our Privacy Policy
  • Sections of these Terms that by their nature should survive termination — including IP, confidentiality, indemnification, limitation of liability, and dispute resolution — will continue in effect

13. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14. Dispute resolution

The parties will first attempt to resolve any disputes informally by contacting legal@lightspeedlgc.com. If a dispute is not resolved within 30 days, it shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Sacramento County, California. Each party waives the right to a jury trial and to participate in any class action.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15. Changes

We may update these Terms from time to time. Material changes will be communicated at least 30 days before they take effect, by email or in-app notification. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

16. General

  • Entire agreement — These Terms, together with the Privacy Policy and any service agreement, constitute the entire agreement between you and Light Speed
  • Severability — If any provision is held unenforceable, the remaining provisions remain in full effect
  • Assignment — We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign without our written consent
  • No waiver — A failure to enforce any provision is not a waiver of our right to do so later
  • Force majeure — Neither party is liable for delays caused by events beyond reasonable control
  • Independent contractors — Nothing in these Terms creates a partnership, joint venture, or employment relationship

17. Contact

Questions about these Terms?